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An easier way forward for your next move

Buying a home or arranging finance can bring a lot of questions, especially when you are not yet sure what a lender may say.


You do not need to have everything worked out before getting in touch. Our advisers will take the time to understand what you are trying to do, explain what may be possible and help you work through the next steps.

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See how we can help

HOW WE CAN HELP

What are you hoping to do?

Buy or build a home

Understand your deposit, borrowing position and the steps involved in buying your first home, moving or building.

Explore home lending

Invest in residential property

Understand the equity, deposit, servicing and lender requirements that may apply when buying or refinancing a residential investment property.

Explore lending options

Arrange personal or vehicle finance

Consider lending options for a personal vehicle, major purchase or other approved personal lending need.

Explore lending options

Review my current lending

Look at refixing, refinancing, restructuring or whether your existing loan still suits your circumstances.

Review my lending
Serina Nicholson

WHY WORK WITH A MORTGAGE ADVISER?

Practical advice, clear explanations and someone in your corner

Going directly to one lender tells you what that lender may be prepared to offer. A mortgage adviser can consider relevant options from an approved panel, explain the differences and help you understand how they may fit your circumstances.


Serina takes the time to understand what you are trying to achieve, help you prepare the information lenders need and guide you through the process. There is no pressure and no need to arrive with a finished plan.

Understand your options

See relevant lending options and understand the costs, conditions and trade-offs involved.

Prepare a stronger application

Work through the information and documents lenders may require before an application is submitted.

Stay supported throughout

Have someone communicate with the lender, explain what is happening and help keep the process moving.

Talk to Serina

​​BUYING OR BUILDING A HOME

From wondering what's possible to getting the keys

Whether you are buying your first home or planning your next move, it helps to understand your position before you begin making decisions.


Our advisers can help you work through what you may be able to borrow, what lenders will consider and what needs to happen next. You do not need to have everything worked out before getting in touch.

Buying your first home can feel complicated, particularly when you are trying to understand deposits, pre-approvals, KiwiSaver and different lenders’ requirements.


Serina can help you:

Understand how much you may be able to borrow

Work through your deposit and KiwiSaver position

Prepare for a lending application

Compare suitable options from different lenders

Understand the steps between pre-approval and settlement

She will explain the process clearly and help you know what to expect at each stage.

Moving from one home to another can involve more moving parts than buying for the first time. You may be weighing up whether to buy or sell first, how much equity you have and whether bridging finance could be appropriate.


Serina can help you understand:

Your borrowing position and available equity

Whether to seek pre-approval before house hunting

The potential costs involved in selling and buying

Options when settlement dates do not line up

How your new lending could be structured

The earlier you speak with Serina, the more time you have to understand your position before making an offer.

Download our Buying Your Next Home Guide →

Financing a new build can work differently from purchasing an existing property, with staged payments, contracts and lender requirements to consider.


Serina can help you understand:

Construction lending and progress payments

What information the lender may require

Your deposit and contingency position

How interest and repayments may work during the build

The steps from approval through to completion

Talk to an adviser

​​PROPERTY AND PERSONAL LENDING

When you have plans and need help with the finance

Not every lending decision involves buying a home. You may be considering an investment property, replacing a vehicle or arranging finance for another personal need. 

We can help you understand your options and the costs, conditions and repayments involved.

Whether you are considering your first rental property or adding to an existing portfolio, Serina can help you work through the lending side of the decision.


This may include looking at:

Your available deposit or usable equity

How lenders may assess your income and existing commitments

Different lending and loan-structure options

The potential effect on your existing home lending

What you may need before making an offer

Serina can coordinate with your accountant, solicitor or other professional advisers where their specialist advice is required.

Personal lending may help fund a planned expense when using or extending your home lending is not appropriate or available. This might include finance for a major purchase or another approved personal lending need.

Serina can help you explore suitable options and understand:

The amount you may be able to borrow

Interest rates, fees and repayment terms

Whether the lending is secured or unsecured

The total amount you could repay over the life of the loan

How the repayments may fit alongside your other financial commitments

The aim is to help you make an informed decision, not simply arrange access to credit.

If you are buying or replacing a vehicle, Serina can help you consider finance options beyond what may be offered at the dealership.


She can help you compare:

Interest rates and establishment fees

Repayment amounts and loan terms

Secured and unsecured lending

Early-repayment conditions

The total cost of the finance

This gives you a clearer basis for deciding which option is appropriate for your circumstances.

Talk to an adviser

​​EXISTING HOME LOANS

Does your current lending still work for you?

Your mortgage may have been suitable when it was arranged, but interest rates, income, household costs and future plans can change.


Before automatically accepting a new fixed rate or staying with the same structure, our advisers can help you review your position and understand whether there are other options worth considering.

When a fixed term is ending, your decision involves more than selecting the lowest advertised rate.


Serina can help you consider:

Different fixed and floating-rate options

Whether to split your lending across different terms

Your expected plans and cash-flow needs

Repayment flexibility

Any available lender contribution or retention offer

The aim is to choose an approach that fits your circumstances rather than making the decision on rate alone.

Moving your mortgage to another lender may provide access to a different rate, structure or lending option, but there can also be costs and conditions to consider.


Serina can help compare the available options, including:

Interest rates and lender incentives

Application, legal and valuation costs

Cashback repayment obligations with your current lender

Loan features and repayment flexibility

Whether the potential benefit justifies changing lenders

Changes to your income, expenses or priorities may mean your existing loan structure no longer suits you.


A review could consider:

Splitting lending across different fixed terms

Adjusting repayment amounts or frequency

Using offset or revolving-credit facilities

Consolidating appropriate personal debt

Changing the balance between fixed and floating lending

If you are planning renovations or another significant property expense, Serina can help you understand whether additional home lending may be appropriate.


This can include looking at what information the lender may require, how the additional lending could be structured and the effect on your repayments and total borrowing costs.

Talk to an adviser

WHAT TO EXPECT

Practical support from first conversation to settlement

Start with a conversation

Tell us what you're hoping to do, even if the plan is still taking shape.

Work out what is needed

We'll explain the information and documents that may be required and help you get them organised.

Consider the options

Our advisers look at relevant lenders from the approved panel and explain the recommendation, costs and important trade-offs.

Keep things moving

Once you decide to proceed, we'll submit the application, communicate with the lender and keep you updated.

The exact process and timeframes will depend on your circumstances, the lender and the type of application.

OUR TEAM

​Meet the HTL Mortgages team

HTL Mortgages is a New Plymouth-based team supporting clients locally and throughout New Zealand. When you contact us, you will work with a small local team who will get to know your situation and help keep your application moving.


Serina provides the mortgage and lending advice, supported by Sarah through the application and administration process.

WHAT CLIENTS SAY

Clear advice and support when it matters

TARANAKI BASED, NATIONWIDE REACH

Proudly based here, helping clients throughout New Zealand

HTL Mortgages is based at the HTL Group office in New Plymouth.

Serina meets with local clients in person and supports clients throughout New Zealand by phone and online.


Wherever you are based, you will work directly with Serina and receive the same clear communication and practical support.


New Plymouth

27 Eliot Street

New Plymouth, 4310

Get directions

Talk to an adviser

TOOLS AND INSIGHTS

Useful information for your next move

Buying your next home guide

Planning your next move can involve timing, equity, deposit and lending questions. This guide can help you identify what to work through before making an offer.

Download guide →

Could a reverse mortgage help fund your next move?

Learn about some of the considerations involved in using home equity later in life.

Read the article →

What investors need to know about refinancing in 2026

You may be closer to an investment property than you think. Learn how refinancing could unlock new opportunities for investors.

Read the article →

First home buyers roadmap: How to get mortgage ready

Buying your first home? Discover 8 smart steps to get mortgage ready, with advice from Serina Nicholson.

Read the article →

How a mortgage adviser can help

Buying a home or refinancing your mortgage can feel overwhelming. That's where a mortgage adviser becomes your best asset.

Read the article →

CONTACT HTL MORTGAGES

Talk to the team about your lending

Whether you are buying a home, reviewing your current mortgage or considering personal lending, tell us what you are working towards. Our friendly team will make sure your enquiry reaches the right place.

Phone

Mon - Fri from 9am to 4.30pm

Email


Send email

Our office

New Plymouth

27 Eliot Street, New Plymouth, 4310

PO Box 910, New Plymouth 4340

Get directions

Send a mortgage enquiry

Tell us briefly what you need help with and we'll direct your enquiry to the right person.

Please see our Privacy Statement for information about how we collect, use and protect your personal information.

CONTACT HTL MORTGAGES

Talk to a mortgage adviser

Whether you are buying a home, reviewing your current mortgage or considering residential investment-property lending, get in touch and tell us what you are working towards.


Serina is based in New Plymouth and supports clients throughout New Zealand by phone and online, as well as meeting locally where appropriate.

Phone

Mon - Fri from 9am to 4.30pm

Email


Send email

Our office

New Plymouth

27 Eliot Street, New Plymouth, 4310

PO Box 910, New Plymouth 4340

Get directions

Send a mortgage enquiry

Tell us briefly what you need help with and we'll direct your enquiry to the right person.

Please see our Privacy Statement for information about how we collect, use and protect your personal information.

IMPORTANT INFORMATION

Advice and disclosure information

HTL Mortgages Limited (FSP1012256), trading as HTL Mortgages, is an authorised body of HTL Group Limited (FSP697011), a licensed Financial Advice Provider.


Before acting on financial advice, it is important to understand the scope of the advice, provider panel, commissions, potential fees, conflicts of interest and the duties that apply.

HTL Mortgages Disclosure information →

Our advice scope, approved providers, commissions, potential fees, conflicts of interest and complaints information.

Our duties to you →

The standards and responsibilities that apply when we provide financial advice.

Privacy Statement →

How we collect, use, store and protect your personal information.

Complaints process →

How to raise a concern, what happens next, and the independent dispute resolution service available.

Have a concern or complaint?

We want the opportunity to put things right. Complaints about HTL Mortgages are managed through HTL Group's central complaints process.


View the complaints process →